What happens if my payment is declined?

If your payment is unsuccessful for any reason, you'll see a declined message displayed on the final checkout page. We suggest that you return to the checkout page to make sure all the details you entered are correct before trying to re-submit your order. You'll be able to update your payment options with a different method if necessary.

If the declined message continues to crop up, call our Customer Helpline team free on 00 800 4585 00 76, who are by the phones 8am - 6pm Monday to Friday (UK time) or email customerservice@moltonbrown.com and they will do everything they can to help. We will try to response within 2 working days